Terms of service

Welcome to Shuchi Shop. By accessing or using our website www.shuchi.shop (“Website”), you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General

  • These Terms & Conditions (“Terms”) govern your use of Shuchi Shop’s website, products, and services.

  • By placing an order on our Website, you confirm that you are at least 18 years old or using the Website under parental/guardian supervision.

  • Shuchi Shop reserves the right to update, change, or replace any part of these Terms without prior notice.

2. Products & Services

  • Shuchi Shop offers textiles and home furnishing products including bedsheets, quilts, dohars, duvets, pillow covers, and related items.

  • We make every effort to display product colors, designs, and details accurately. However, actual colors may vary slightly due to device settings or fabric variations.

  • All products are subject to availability. We reserve the right to discontinue or limit quantities at any time.

3. Orders & Payments

  • By placing an order, you agree to provide accurate, complete, and current information.

  • We accept payments via credit/debit cards, UPI, net banking, wallets, and other secure gateways.

  • Prices are displayed in the applicable currency (₹ INR for India, £ GBP for UK, AED for UAE, etc.) and include taxes where required.

  • Shuchi Shop reserves the right to cancel or refuse any order if fraudulent, unauthorized, or due to pricing/stock errors.

4. Shipping & Delivery

  • We deliver across India, UK, and UAE. Delivery timelines vary based on the shipping address and chosen shipping method.

  • Estimated delivery timelines are provided at checkout but may vary due to logistics or unforeseen circumstances.

  • Any customs duties, import taxes, or additional charges for international orders shall be borne by the customer.

5. Returns, Resend & Refunds

  • We offer easy returns and exchanges in accordance with our Return & Resend Policy available on the Website.

  • Products must be unused, unwashed, and returned with original packaging within [X] days of delivery.

  • Refunds will be processed to the original payment method within [X] working days after inspection.

  • Certain items (e.g., clearance sale products, personalized/customized items) may not be eligible for return.

  • Resend Initiative: Customers can send back used Shuchi products for recycling or repurposing. Applicable benefits/rewards will be as per our current Resend Program terms.

6. Intellectual Property

  • All content on this Website (including logos, product images, descriptions, graphics, and designs) is the property of Shuchi Shop and protected under copyright/trademark laws.

  • Unauthorized use, reproduction, or distribution is strictly prohibited.

7. Limitation of Liability

  • Shuchi Shop will not be liable for any indirect, incidental, or consequential damages arising out of the use of our products or services.

  • We are not responsible for delays or failures caused by events beyond our reasonable control (e.g., natural disasters, courier delays, strikes, etc.).

8. Privacy & Data Protection

  • Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your personal data.

9. Governing Law & Jurisdiction

  • These Terms shall be governed by and construed in accordance with the laws of India.

  • For customers outside India, local consumer laws may also apply.

  • Any disputes will be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana, India.

10. Contact Information

For any queries regarding these Terms & Conditions, please contact us at:

📧 support@shuchi.shop
📞 9666961525